jetuin's Privacy Policy

jetuin ("we", "our", or "platform") is a trusted online betting and casino platform in Bangladesh. This Privacy Policy ("Policy") describes our commitment and practices regarding the management of users' ("you" or "user") personal information.

When you use the jetuin website, register an account, or use any of our services, you agree to the terms of this Privacy Policy. Please read this policy carefully before using our platform.

jetuin collects various types of information. The categories of information are presented in detail below:

1.1 Registration and Identity Information

• Full name and date of birth
• Mobile phone number and email address
• Password (stored in encrypted form)
• Copy of national identity card or other government-issued document for identity verification

1.2 Financial Transaction Information

• bKash, Nagad, Rocket, or Upay number (for transaction verification)
• Deposit and withdrawal amounts and dates
• Transaction reference ID

1.3 Technical and Usage Information

• IP address and device ID
• Browser type, operating system, and screen resolution
• Session duration and login history
• Preferred game categories and betting activity
• Data collected from cookies and similar tracking technologies

1.4 Communication Information

• Records of live chat conversations
• Support tickets and email messages
• Complaints and feedback

jetuin uses your information only for the following legitimate purposes:

• Account Management: To complete registration, verify identity, and ensure account security.
• Transaction Processing: To complete deposits and withdrawals and to maintain financial history.
• Customer Support: To provide 24/7 support in Bengali and resolve issues.
• Fraud Prevention: To detect suspicious activity and maintain platform security.
• Service Improvement: To analyze user experience and improve the platform.
• Responsible Gaming: To monitor betting behavior and follow responsible gaming guidelines.
• Legal Compliance: To comply with applicable laws and regulations.

We do not use your information for marketing or third-party commercial purposes without your consent.

jetuin applies industry-standard security measures to protect your information:

3.1 Encryption and Technical Protection

All sensitive information is transmitted using SSL (Secure Socket Layer) encryption. Data stored on servers is secured using AES-256 encryption technology. Passwords are never stored in plain text — they are always stored in hashed form.

3.2 Access Control

Only authorized personnel may access user information when necessary. All staff operate under strict confidentiality agreements.

3.3 Data Retention Period

Even after an account is closed, information may be retained for as long as required to meet legal obligations and financial regulations. Unnecessary data is securely deleted.

jetuin never sells your personal information for commercial purposes. However, information may be shared in the following limited circumstances:

• Payment Processors: Necessary information is shared with bKash, Nagad, Rocket, and Upay to complete transactions.
• Identity Verification Services: Limited information with approved third parties for account verification.
• Legal Authorities: To the relevant authorities in the case of a court order or legal obligation.
• Fraud Prevention: With security partners to detect fraudulent activity.

Any sharing of information with third parties is carried out under strict agreements, whereby they are required to maintain the standards set out in this policy.

The jetuin website uses cookies and similar technologies. The purposes of cookie use are described below:

5.1 Essential Cookies

Essential for the basic functioning of the website — such as session management, maintaining login status, and keeping the site secure. Disabling these cookies will prevent the site from working properly.

5.2 Analytics Cookies

Used to understand user behavior and preferences, which helps us improve the quality of our platform. These cookies can be disabled from your browser settings.

5.3 Cookie Control

You can manage cookies at any time by changing your browser settings. However, disabling certain cookies may cause some features of the site to stop working.

As a user of the jetuin platform, you have the following rights:

6.1 Right to Know

You can find out what information we store about you and how we use it.

6.2 Right to Correction

You can request that incorrect or incomplete information stored in your account be corrected.

6.3 Right to Deletion

In certain circumstances you may request that your personal information be deleted — however, this may be limited where legal obligations apply.

6.4 Right to Restrict Processing

In certain circumstances you may request that the processing of your information be limited.

6.5 How to Exercise Your Rights

To exercise any of the above rights, please contact our support team. We will process your request within 30 business days.

jetuin strictly does not provide services to persons under the age of 21. We do not knowingly collect or process information from minors.

Age verification is mandatory at the time of account registration. If we become aware that a minor has created an account on our platform, we will immediately close that account and delete the associated information.

In some cases your information may be processed or stored on servers outside Bangladesh. In such cases we ensure that:

• Data transfers are completed with appropriate security measures in place.
• The receiving party is committed to maintaining privacy standards equivalent to this policy.
• Data transfers are always carried out securely via SSL encryption.

jetuin reserves the right to update this Privacy Policy as needed. For any significant changes:

• A clear notice will be provided on the website.
• The "Last Updated" date at the top of the policy will be changed.
• Where applicable, a notification will be sent to the registered email address.

Continued use of the platform after any changes will be considered as your acceptance of the revised policy.

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

• Email: [email protected]
• Live Chat: Get direct assistance in Bengali through the 24/7 live chat support on the website.

Our privacy team will respond to your request as quickly as possible.